FAQs

What is NouNou? 

Welcome to NouNou Rental, a fashion concierge service for stylish women on the go. Our collection of romantic and bold styles are handpicked with you in mind. 

Our service provides convenient wardrobe options for special occasions, travel, weddings, and weekend outings.

 

How does it work?

Browse our website and select your outfit. Checkout.

We pack and ship your NOU wardrobe to your doorstep, hotel, or Airbnb. 

Dance the night away, eat your favorite pasta, and take tons of photos.

Then return your wardrobe loaners in the pre-paid mailer.

 

Each item is insured to cover stains, minor damages like snags, loose beading, and broken zippers.

 

Why Do You Need A Fashion Concierge?

 

Saves Your Hundreds On Wardrobe

Renting your wardrobe through our fashion concierge service saves you hundreds of dollars. Our customers pay $199 for eight rental items.

Zara - 6 items - Total $515.10

Asos - 6 items - Total $862.10

Anthropologie - 6 items 0 $840.20

Nasty Gal - 8 items - $281.50

 

Access to Designer Brands for a fraction of the price.

Whether you’re reserving a short term rental for four days or a long term rental for seven days

One-Time - 1 item - $79 

Weekender - 2 items - $109

Getaway - 8 items -  $199

 

Complement your capsule wardrobe with prints, bold colors, new trends with no commitment.

 

Mindful and sustainable shopping is good for the environment

You don’t have to be a tree hugger to know that climate change is real. So every effort to cut our carbon footprint is necessary for the environment. Choosing to rent your clothes, instead of just wearing them once helps save the environment. 

 

What type of clothing do you carry?

We carry women’s clothing for every occasion. Our style is romantic, feminine, classic, with bold statement pieces. We curate clothing for the woman who loves vintage, listens to Beyonce, and hydrates her skin.

 

Do you carry plus size?

Our garments range from XS-XL. We carry select 2X - 3X styles and we continue to expand our plus babe category.

 

What if it does not fit, can I return it?

Due to the nature of our business, we do not authorize any returns. To ensure the best fit, we recommend reviewing our size chart for accuracy. Customers also have the option to reserve two looks through our weekender package. 

At the discretion of the NOUNOU customer service team, we may offer store credit. Customers are not entitled to store credit upon request.

 

What if I wish to cancel my order?

Things happen. Plans change. We get it. We’ll offer store credit for all cancellations made at least seven days prior to the reservation. Cancellations made within seven days of the rental date will not receive store credit. Email info@nounouofficial.com to notify us of any changes.

 

Am I able to make alterations to the garment?

Please feel free to use temporary alteration methods such as pins, hem tape, or iron-on hem tape. Use proper safety precautions.  

 

Am I responsible for snags and broken zippers?

Each rental comes with insurance for minor damages such as stains, broken zippers, and snags. In the case of major damages beyond repair or if the garment doesn’t return after wear, the fee is the full retail price of the item. 

 

Am I responsible for dry cleaning and shipping>

Return shipping and dry cleaning are included in the cost of the rental. You only pay to rent your wardrobe and receive your wardrobe --- delivered at your doorstep, hotel, or Airbnb.

 

How reliable is shipping?

You will receive a shipping confirmation within 24 hours. We offer two-day shipping on all of our orders. We currently only service within the U.S.

 

Yikes, I missed my return date.

No worries. All customers who notify us of any delays within 24hrs will receive a courtesy grace period. The grace period extends the rental return date by two days from the original date. Notify us at info@nounouoffficial.com

Do you charge late fees?

In order to respect all of our customers’ reservations, we uphold a strict late fee policy. The customer is charged $25 for every day late without notice and authorization. According to the Terms of Use, the customer will be charged the full retail price after the seventh day late.

 

Visiting Miami? Take advantage of our Same-Day Local Delivery.

Orders placed before 5 p.m. will be delivered on the same day. Same-day deliveries confirmation email must before deliveries are made. Please provide your phone number for faster service. Same-Day Local Delivery Rates are $25.

 

I’m attending two weddings, a bachelorette trip, and graduation this year --- how far in advance can I reserve?

Wardrobe reservations can be booked 60 days in advance.

 

I love this dress so much. Can I keep it?

Sure! Send us an email, info@nounouofficial.com

 

Private Label Brand.

In addition to our fashion concierge service, NOUNOU we produce romantic silk clothing for our private label collection. 

 

Purchases and Sample Sales.

Our online and pop-up Sample Sales allows you to purchase items that are no longer available to rent. It’s our version of clearance. Our ‘FOR SALE’ section includes the current private label collection at retail price.